Getting Management to Embrace Lean and Six Sigma for Meetings
What is Lean and Six Sigma? Simply stated it is methodologies to:
- identify and eliminate waste in processes
- determine whom your real ‘customer’ is and their values and definition of success
- reduce process variation in your approach to managing your meetings and events
Most organizations don’t realize the true value of your meetings department – or your efforts if you are the department – which means it may be even more challenging to get approval for the Lean Six Sigma for Meeting Professionals (LSSMP) education.
However, all organizations understand activities that impact the bottom line and save money or reduce expenses in the process. In many cases you are already saving money on your meetings through your negotiations and looking for ways to streamline your processes– but do you evaluate these processes for greatest efficiency?
We approach our roles to do the best job we can – but sometimes we are stymied by existing procedures and requirements that have been in place for years and that consume valuable time and resources. Complaining doesn’t really accomplish anything so it is time to take a new approach to impact efficiencies and reduce costs.
The LSSMP initiative has been developed to bring the concepts of Lean and Six Sigma to the meeting management industry. Lean and Six Sigma are recognized across many industries from a manufacturing perspective but have also been successfully applied to many service industries – including the Ritz-Carlton Hotels, winner of the Malcolm Baldrige National Quality Award. (Click here for the story)
When you approach management for approval to participate in the LSSMP education and to attend the 5-day LSSMP Green Belt course, you should present the real benefits to your organization:
- Reduce Waste – The quickest way to get management’s attention is to talk about reducing waste, reducing costs and improving efficiencies. When you take the time to review existing processes and procedures (where your department spends their time) – by applying the LSSMP approach you will find significant areas of waste, saving your organization time and money!
- Customer Satisfaction – With Lean and Six Sigma methodologies in use, a business will implement improved processes and better quality control, both of which will result in a better product or service. That, in turn, will lead to more satisfied customers – whether those are internal stakeholders or meeting attendees.
- Improve the bottom line – This happens by reducing waste and costs – but also by expanding your reach within the organization. Many organizations have a de-centralized meeting management process –people are negotiating and signing contracts that you could better manage –but they aren’t aware of what you have to offer. By focusing on your ‘customers’ they will relate their experiences and/or management will see the improvement and encourage more stakeholders to use your department. Organizations have found significant bottom-line improvements by consolidating their meetings and giving you more power to negotiate.
- Employee satisfaction – A side benefit of LSSMP is how it can rally employees to a common cause. By embracing Lean and Six Sigma, leaders have a chance to clarify and streamline their message. The improved results can create a sense of camaraderie that carries through to create greater employee involvement and a greater sense of satisfaction.
There are many ways to present the Lean and Six Sigma methodologies to management to show them the value. The best first step is to do some evaluation of your current processes and procedures. We have been holding free webinars for the LSSMP White Belt and Yellow Belt that introduce some of the core aspects as related to meetings and events to provide tools you can use to structure your presentation to management.
If you would like assistance in attending or sponsoring an LSSMP Green Belt course – please feel free to reach out to us either by completing the Contacts page at our website or by contacting me directly at firstname.lastname@example.org.